Promotional descriptions of the website suggest it is "free and simple to use" and "free from annoying advertising in between". However, this idealized picture is at odds with the typical experience on such unregulated streaming sites. In reality, users often report a frustrating experience. A prominent complaint, as echoed on a support forum, noted, "I can honestly say, I have never been more frustrated in my life than trying to use this website. No help, nothing available. So much of it difficult to use because there is no explanation what the...".